a guy and a bee

a collection of random thoughts and ideas from me, her, and sometimes us

Category Archives: reviews

thank you for excellent customer service

complaining is not something zack and i do often. thank you, however is something we offer frequently. over the past few months, i have had some exceptional customer service encounters that i would like to share.

sperry – we are BIG sperry fans. love the brand, love the shoe, love the quality.  i recently purchased a pair of sperry’s at a discount shoe store (who notably did not make the list) and, upon my second wear, found that one of the laces on the sperry was damaged.  with my life motto of “the worst they can say is no” in my mind, i e-mailed sperry noting the issue.  in a matter of hours i had a detailed response from sperry offering apology for my disappointment and clear instruction on how to send my shoes to the company for repair or replacement. never once was i asked where the shoes were purchased, their condition, or how i caused the damage.  i sent my shoes off and within a matter of days had a new pair delivered to my doorstep.  no questions asked.

visit http://www.sperrytopsider.com.  you will not be disappointed.

ll bean – i honestly do not break things often, but the past few months have been challenging for my outwear (shoes above and jackets).  i take the marc train and therefore spend a decent amount of cold mornings and evenings standing waiting for the train to arrive.  last winter, i took the plunge and purchased an amazingly warm and long winter jacket from ll bean.  i have always liked their winter gear, but was pleasantly surprised this winter not by their quality, but by their customer service.  while flying home from vermont this winter, my jacket was placed on the security belt in the airport (not in a bucket) by a security guard.  he promised me it would survive the short trip through the x-ray machine.  he was wrong.  my jacket somehow got caught and had to be forcefully pulled from the machine.  at this point, i was running late for my flight and did not pay attention to the zipper on the jacket.  i got home and went to zip my jacket, only to find zipper teeth missing and a small tear in my jacket.  the next day, i went to our local ll bean and asked what the fee to repair my jacket would be.  their response.  nothing.  the jacket i had purchased was not available in-store, so they issued me a credit for the full-price of the jacket in order to provide me to opportunity to replace my jacket at full-price, if necessary.   they never once asked what happened.

visit http://www.llbean.com.  they mean “guaranteed to last” and stand by their word that they will make you happy.

meadows – i love local businesses and i LOVE ice cream.  zp and i discovered the meadows frozen custard not that long ago and have fallen head over heels.  fresh flavors of the day (and a calendar that gives you a heads up of the flavors to come), an amazingly friendly staff, and the best owner ever are only the start of our list of loving them.  but for this post, customer service is the focus.   we were having dinner in hickory ridge one night and stopped by the meadows after dinner.  having already closed, steve (the owner) could easily have said, “see you tomorrow night.”  instead, he invited us in, noted they had closed, and told us we could pick anything that was out.  we opted for an ice cream sandwich that had just been packaged (with homemade cookies and fresh custard, of course).  steve recognizes you (probably indicating that we get ice cream too often), wants to know about your life, and ALWAYS thanks us for stopping in and inviting us back.  he and his staff make you feel welcome and at home.

i think saying thank you and showing appreciation for a job well done are amazing gifts. i also think they make someone want to keep going their job well.  so, i encourage you all . . . take a moment and appreciate someone going out of their way to assist you, or just doing their job well and not making your life more challenging.

thank you.

duck fat fries are for real at victoria gastro pub

last night after the circus, bee and i made it over to victoria gastro pub for the first time and it was fantastic. i am sure every other blogger in HoCo and the surrounding region has written a blog about the food so here’s my perspective.

we lucked out when we got their around 6 pm and didn’t have to wait which is unusual since the other few times we’ve tried to go the wait was more than 30 minutes. we ended up sitting out on the heated patio and had a nice time. it was actually warmer out there then it was inside the restaurant.

photo from foodspotting

we started out with the duck fat fries and as i’m sure you’ve heard, they are fantastic. they are rich and deep tasting and the roasted garlic aioli really makes them. not over garlic-y like some things can be. we tried them with ketchup as well and although they tasted good, stick with the aioli.

i got the black angus burger and removed the pickles. i only really like pickle spears, not the slices. normally, i am a ketchup and mustard kind of guy on my burger but just stuck with the aioli as it comes. it was juicy and delicious as all of the pieces worked together to make a great burger. the sweet paprika fries that i got were good, but weren’t as good as the duck fat fries and were slightly overcooked. i didn’t let it ruin my meal though. haha.

bee got the lobster grilled cheese with the spinach salad as her side. at one point in our relationship, we ate grilled cheese every friday night and enjoy a grilled cheese whenever possible. this was probably the fanciest grilled cheese she has had and from all accounts, it was fantastic. how much better can you get than brie and lobster to make a grilled cheese? apparently the spinach salad was also really good. she was a member of the clean plate club at the end of the dinner!

certainly check out VGP (for short) for yourselves, but we will definitely be going back as there were several other menu options that looked great as well as a large brunch menu on the weekends. you can see the menu for yourself on their website.

it was a place on my list of places to eat so not only did we get a great meal, we crossed off a place on the list that i (we) wanted to try. feel free to check out howchow’s articles about VGP too.

hocofood@@@

best burgers in HoCo?

if you follow my twitter feed or my check-ins on foursquare, you know i am one for a burger or pizza. easily my top two favorite foods. at lunch today, while sitting at five guys, i was thinking about the best burger in HoCo. we all know that five guys and wendy’s are my favorites for fast food. my love of burgers probably started when i got my head stuck between the rails in the line at the wendy’s on dobbin as a young kid and has continued since then. five guys makes a great burger and has a nice selection of toppings. i usually go with the little cheeseburger. sometimes with bacon, sometimes without. depends on the mood. of course, everyone knows about the bag full of french fries that you get as well.

wendy’s on the other hand has recently changed their burgers to be “hot ‘n juicy” (which they are if you haven’t been lately). i probably end up at wendy’s twice a week. sometimes for a regular meal and sometimes on the weekend for a jr. cheeseburger to go for lunch.

anyway, enough about regular fast food joints. who do you think has the best burger in HoCo? many people would say Victoria’s Gastro Pub, which unfortunately I haven’t been to yet. we’ve tried to go recently but the line was out the door, which isn’t convenient during winter! one of my favorite new burger places is the BGR joint. although it is not a family owned business, they do a make a great burger and have some interesting selections. they are a little pricey though compared to somewhere else you might go. try the sweet potato fries if you go!

(ps… the picture is from Abbey Burger Bistro in Federal Hill. not exactly HoCo, but they have a fantastic burger.)

bee’s first addition to the blog: not a huge burger fan, but with a “guy” who loves them, i have tried to get in the spirit of enjoying them.  my favorite “burger” comes in the form of the sliders at BGR.  perfect for a not burger lover and a lover of miniature foods.

so, what do you think the best burger in HoCo is?

addendum (also from bee):  the BEST side to any burger, in my humble opinion, is the milkshake.  cheeburger cheeburger (which also has great burgers) has the best milkshakes, hands down, in HoCo.  and, if you ask really nicely, they will also do custom orders on their milkshakes.  very nice people they are.

hocofood@@@

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