a guy and a bee

a collection of random thoughts and ideas from me, her, and sometimes us

Category Archives: reviews

thank you for excellent customer service

complaining is not something zack and i do often. thank you, however is something we offer frequently. over the past few months, i have had some exceptional customer service encounters that i would like to share.

sperry – we are BIG sperry fans. love the brand, love the shoe, love the quality.  i recently purchased a pair of sperry’s at a discount shoe store (who notably did not make the list) and, upon my second wear, found that one of the laces on the sperry was damaged.  with my life motto of “the worst they can say is no” in my mind, i e-mailed sperry noting the issue.  in a matter of hours i had a detailed response from sperry offering apology for my disappointment and clear instruction on how to send my shoes to the company for repair or replacement. never once was i asked where the shoes were purchased, their condition, or how i caused the damage.  i sent my shoes off and within a matter of days had a new pair delivered to my doorstep.  no questions asked.

visit http://www.sperrytopsider.com.  you will not be disappointed.

ll bean – i honestly do not break things often, but the past few months have been challenging for my outwear (shoes above and jackets).  i take the marc train and therefore spend a decent amount of cold mornings and evenings standing waiting for the train to arrive.  last winter, i took the plunge and purchased an amazingly warm and long winter jacket from ll bean.  i have always liked their winter gear, but was pleasantly surprised this winter not by their quality, but by their customer service.  while flying home from vermont this winter, my jacket was placed on the security belt in the airport (not in a bucket) by a security guard.  he promised me it would survive the short trip through the x-ray machine.  he was wrong.  my jacket somehow got caught and had to be forcefully pulled from the machine.  at this point, i was running late for my flight and did not pay attention to the zipper on the jacket.  i got home and went to zip my jacket, only to find zipper teeth missing and a small tear in my jacket.  the next day, i went to our local ll bean and asked what the fee to repair my jacket would be.  their response.  nothing.  the jacket i had purchased was not available in-store, so they issued me a credit for the full-price of the jacket in order to provide me to opportunity to replace my jacket at full-price, if necessary.   they never once asked what happened.

visit http://www.llbean.com.  they mean “guaranteed to last” and stand by their word that they will make you happy.

meadows – i love local businesses and i LOVE ice cream.  zp and i discovered the meadows frozen custard not that long ago and have fallen head over heels.  fresh flavors of the day (and a calendar that gives you a heads up of the flavors to come), an amazingly friendly staff, and the best owner ever are only the start of our list of loving them.  but for this post, customer service is the focus.   we were having dinner in hickory ridge one night and stopped by the meadows after dinner.  having already closed, steve (the owner) could easily have said, “see you tomorrow night.”  instead, he invited us in, noted they had closed, and told us we could pick anything that was out.  we opted for an ice cream sandwich that had just been packaged (with homemade cookies and fresh custard, of course).  steve recognizes you (probably indicating that we get ice cream too often), wants to know about your life, and ALWAYS thanks us for stopping in and inviting us back.  he and his staff make you feel welcome and at home.

i think saying thank you and showing appreciation for a job well done are amazing gifts. i also think they make someone want to keep going their job well.  so, i encourage you all . . . take a moment and appreciate someone going out of their way to assist you, or just doing their job well and not making your life more challenging.

thank you.

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the greatest show on earth!

bee’s take:
truly how i felt today . . . finally circus day.

zp, being the phenomenal person he is and knowing that it takes very little to make me truly happy, has been introducing me to all the things i did not do as a kid.  upon learning that i had never been to the circus, he bought the tickets and prepared me for the best day ever.  fifth row end seats so i did not have to touch anyone and was close enough to be amazed and far enough to not be overwhelmed.  the circus was amazing and far exceeded every thought i had of it. it was the greatest show on earth and just as magical as i had hoped.

what did we see today, you wonder:

  • clowns – colorful and full of energy.  and really good at playing off mistakes vs.  making mistakes on purpose.  incredibly entertaining.  and colorful (oh wait, i said that once)
  • elephants – adorable.  well behaved.  and they did such a good job at holding trunks to tails.
  • tigers – not my favorite, by far, but they were synchronized.

  • stilt walkers – they glow in the dark.  really, does it get any better than that?!?
  • acrobats and tight-rope walkers – their coordination, speed, and focus on what they are doing with every light-up toy and sound going on in the background is amazing.  and they are really good at what they do.
  • cross-bow man – they set him on fire and shot him across the arena in the dark.  and there were fireworks.  and then they made him not on fire with fire extinguishers (not as fancy or cool as you think it would be).  and then they gave him a new cape and he ran into the center like it was no big thing to have just been on fire.  kind of wackadoodle, thought provoking, and REALLY stunning all at the same time.
  • jugglers – they were juggle-tastic.
  • aerialists – one of those things that always make me sit with my mouth hanging open.  they as so strong and delicate all at the same time.
  • the strong men – whether or not the log they carry is “that heavy,” you cannot fake them lifting eachother or four other people and twirling them around in a circle for what seems like a really long time.
  • horses (and mini horses) – they pooped in the three-ring circus.  and, the circus workers were really adept at cleaning it up very quickly.  also, just for the record, they are mini horses, not baby horses.

zp’s take:
when asked her favorite part, bee listed everything.  at the end of the day, she keeps going back to the elephants and how well they stay together, holding trunks and tails.

lots of kids at the circus today and they didn’t even bother bee.  well, other then the one that kicked her in the back, LOL.  as a child, she never went to the circus so we have been fulfilling all those childhood activities one at a time and the greatest show on earth was in town so we went and saw the clowns. this circus show was themed “fully charged.”  lots of lights and excitement as well as the standards.  sadly, the clowns didn’t pile out of a car like you would see on any circus show/movie.  of course, the guy flying across the arena on fire made up for it.  funny how the simple things in life make her smile for days at a time.  or a $12 snowcone in an elephant shaped mug, haha.

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